Coronavirus Business/Shipping Updates
Due to significant increases in order volume within our shipping warehouse, we have been experiencing some delays in getting shipments out within the normal 24 hour time frame. We, along with our warehouse employees, are working diligently to stay current and get orders out in a timely manner. This is our primary focus and we are taking every measure possible to service our clients. We appreciate your support and patience during this time.
We are here to help you with anything you need!
We want to ensure you that ordering online with us is fast, safe and secure. Animal Necessity is a Verified Authorize.Net Merchant
, and our website uses the latest Comodo SSL Security Certificate
. We accept Visa, Mastercard and American Express credit cards.
If for any reason you feel the need to contact us, we recommend using our online contact form
. Simply let us know what you need and we will assist you quickly!
If you wish to contact us by phone, our customer service representatives are standing by, happy to assist you! If you receive our voicemail, that means all of our customer service reps are currently assisting other customers. We ensure that if you leave a voicemail, we will call you back by the end of the business day! You may contact us regarding anything, including:
Setting up an account
Placing an order by phone
Help with tracking an order *
Any questions about our products
* Please note, orders are shipped out 24-48 business hours after being placed online or by phone. You can log into your online account to view your tracking numbers and shipping status.
Open 10AM - 6PM EST, Monday - Friday